TQM concept implementation by KSMA is an all encompassing quality focussed approach covering all aspect of operation of an organisation. The key to improving quality is to improve processes that define, produce and support products and services. While Total Quality Management has proven to be an effective process for improving organisational functioning, its value can only be assured through a comprehensive and integrated implementation process.

We cover the following tools and technologies in Total Quality Management:

• Variation, SPC, Control Charts, Sample Size, 7 QC Tools / 7 Management Tools.
• Taguchi Methods (DOE-Design of Experiments).
• Quality Function Deployment.
• Daily Management.
• Team Management & Systems Thinking through KRA Approach.
• Basic Quality Tools.
• Management and Planning Tools.
• Theory of Constraints.
• Deming's PDCA Cycle.
• Business Excellence Models using Malcolm Balridge, Edwards Deming, European FQM, CII (Confederation of Indian Industry) approaches; and ISO Standards.
• 5S & Visual Controls.
• TPM - Total Quality in Physical Assets Management.